Come aboard on this dynamic and fast-paced role where every day brings new challenges and opportunities to excel! You'll play a vital role in ensuring the smooth functioning of our office.
Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.
Job Description
What You'll Be Doing
As the backbone of our office, you'll support the team with various tasks and serve as the primary customer service contact, liaising directly with clients. You’ll also help ensure smooth operations for Apprentices, Employers and Training Providers.
Some of the responsibilities include:
Assisting with administrative tasks including sign-ups, client contacts, mentoring programs, gateways, and marketing efforts
Offering general reporting support as required by the State Manager
Liaising with internal and external stakeholders on information requirements
Working with strict KPI timeframes and accuracy
Acting as the point of contact for building facilities management
Handling the main reception telephone line and ensuring coverage during absences
Coordinating local staff meetings and managing office mail
Overseeing stationery orders, photocopier maintenance, and local IT requirements
Key Details:
Location: Office based role - Coburg
Hours: Monday to Friday, 9:00 AM to 5:00 PM
Contract: Full-time contract until June 2026
Desired Skills and Experience
Skills & Value-Added Experience
Strong communication skills
Exceptional empathy, fostering relationships built on trust and integrity
Proactive and self-managing, adept at prioritising tasks and meeting deadlines
Confident in working independently with a strong sense of initiative
Passion for client service and dedicated to making a positive impact
Experienced in customer-focused administration
Excellent organisation and time management
Proficient in MS Office Suite
Experience with Apprenticeship Network Providers or Registered Training Organisations (RTOs)
What Can We Offer?
Full-time contract until June 30, 2026
Flexible working arrangements
Competitive Salary packaging (save on tax)
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2024
Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia
Your Next Steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Talent Acquisition Lead, Suelen, at recruitment@coact.org.au.
All successful applicants will be required to complete criminal history verification and may be required to undergo a Working with Children Check.